Support

Account trouble, lost progress, purchase questions, and bug reports for Starclaim all come to the same inbox.

• If it is a purchase problem, include the email on the receipt from the payment processor — it is not always the same as your account email.
• If progress looks wrong, tell us roughly when you last played and what you expected to see.

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Bug reports, match and connection problems, and player conduct reports for Bodkin come to the same inbox.

• For connection or match problems, roughly when it happened and what you were doing helps more than anything else.

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Bug reports, connection and lag problems, sign-in trouble, and leaderboard questions for Quantum Clash all come to the same inbox.

• If a sign-in code never arrived, check spam first — and ask the game for a fresh one before writing in, because both the link and the code expire.
• For a lag or disconnection problem, roughly when it happened and where you were playing from helps more than anything else. The game server runs in one region, so distance is often the answer.
• You can play the whole game as a guest. If you signed in after playing as one and your progress looks wrong, say so — guest progress is merged into an account the first time you sign in, and that is the step worth checking.

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NeedToKnow is an Android app and is not on the Play Store yet. App problems, account questions, and filters that stay too quiet or get too loud all come to the same inbox.

• Silence is the normal state. The scorer is told to hold back when it is unsure, so most scans surface nothing at all — a run of quiet days is the app working, not the app broken.
• To check it is really running, open the Account tab and look at Last scan. A recent time means you were scanned and nothing cleared your bar — and when the Signal tab is empty it shows a Screened count, which is how many stories the last scan read before holding all of them back.
• Scan frequency is on the same screen, and it is slower than most people expect. A free account is scanned at most once a day — that is the ceiling, not the schedule, and you can pick slower — so a story published this morning may not be looked at until tomorrow. Every new account is scanned at least hourly for its first 24 hours, so day one feels livelier than the weeks after it — that settling down is expected.
• If nothing arrives at all, check that the filter is switched on in the Filters tab, and that the Notifications row on the Account tab does not read Off. That row toggles on a single tap, so it is easy to turn off by accident, and Android's own permission will still look fine while it is.
• It is not an emergency alert service and should not be used as one. After the first day a free account is scanned as often as once a day, and slower if you choose it, the scorer errs towards silence, and push delivery is never guaranteed — keep your official alerts on.
• When you write in, tell us which filter, roughly when, and what you expected it to catch. A specific story you think should have got through is far more useful than “it is too quiet”.

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GameHydra is a Windows app. Games that will not launch after being stored, drives it refuses to use, files left behind on disk, and licence or purchase questions all come to the same inbox.

• Before you uninstall it, open GameHydra and press Bring everything home. It walks every stored game back to the drive it was installed on; uninstalling does not do that for you. Removing GameHydra without doing it leaves your games working — the junctions and the real folders are both still on disk — but those folders on your other drives are now load-bearing, and deleting them later is what breaks a game.
• If a stored game vanishes from your launcher, or your launcher offers to reinstall something you know you have, check that the drive holding it is plugged in and mounted. A junction pointing at a drive that is not there looks like an empty folder to everything, launchers included. Reconnect the drive rather than reinstalling the game.
• A game that will not launch after being stored is the report we most want. Tell us the game, which drive it ended up on, and whether it uses anti-cheat — that is usually enough for us to reproduce it. Bring that one game home in the meantime; you never have to undo everything to keep playing.
• It is safe to leave running while you play. A game is skipped while a process is running from its folder or while its launcher is still installing or updating it, and the background pass that re-sorts your drives waits while a game is running, while Steam is downloading or updating, for a few minutes after you use GameHydra, and while a laptop is on battery.
• A game bigger than the free space on every one of your other drives stays on your install drive. That is a rule rather than a bug: games are moved whole and never split, so one that fits nowhere stays where the room is.

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The Guide Forge is retired and is no longer running. It had accounts, so if you had one and want your data removed, that request still works — write in and say so.

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