Last updated September 15, 2026
Delete Your Account
Byte Size Factory is Byte Size Factory LLC, a Texas limited liability company in the United States. This page is how you delete an account and the data attached to it, for any product we ship — including the NeedToKnow app on Android. Nothing here asks you to install anything, reinstall anything, or sign in to a separate portal.
The short version
There are two routes and either one works on its own. If a product can delete its own account from the inside, the steps are in its section below. If it cannot — or you cannot get into it — email support@bytesizefactory.dev and we will do it. Deleting an account deletes what is attached to it.
Deleting is permanent. We cannot undo it and we cannot get any of it back for you. Sign up again afterwards and you get a new, empty account — not your old one.
What applies to everything
The email route
Send it to support@bytesizefactory.dev from the address on the account, and say which product. If you cannot send from that address — you lost the mailbox, or the product never had one — tell us what it was and we will find another way to be sure the account is yours before we touch it. We will not delete an account on a request we cannot tie to it, because the alternative is that anyone can delete anyone else’s.
A person reads these, not a queue, so allow a few days. You get a reply when it is done, which is how you know it happened.
What deletion actually means
The account and the data hanging off it are erased. Not archived, not anonymised and kept for analytics, not parked in a deactivated state we could quietly bring back. Each product’s section below lists exactly what goes.
What does not vanish the same second
Three caveats. They are true of any service that keeps backups and leans on other services to work, and pretending otherwise would be a lie:
- Backups. Databases are backed up automatically, and a deleted account can survive inside a snapshot until that snapshot ages out and is destroyed on its own rotation — never more than 30 days. Backups exist for disasters; they are never used to bring one deleted account back.
- Server logs. Operational logs record that things happened, and they age out on their own rotation too, also inside 30 days. Where a log line carries an account identifier it is a random one, and once the account is deleted it no longer points at a person.
- Anything already handed to a third party. Where a product has to send something out to a service it depends on to work, that copy left our servers before you deleted anything, and deleting your account cannot reach in and retrieve it. It is held under that company’s own retention, not ours. Where this happens the product’s section below names it, and so does its section on the Privacy Policy.
Beyond those three: if you emailed us about it, we keep the thread the way anyone keeps their correspondence, and we keep the records we are legally required to keep — purchase records, for tax. Nothing else outlives the deletion.
Purchases and subscriptions
Deleting an account does not refund purchases, and it does not cancel a subscription bought through an app store. Those are cancelled in the store that sold them, and it is worth doing that first, before the account it belongs to is gone. NeedToKnow does not sell anything today — it is free.
By product
Each product has a permanent anchor on this page — the same anchor it has on /privacy and /support. Store listings link straight to it.
Starclaim
LiveStarclaim has accounts, and the account is the save file. Deleting it deletes your progress and holdings along with it, and none of that comes back.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/starclaim/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
By email
For Starclaim the route is email — we run these by hand. Send it from the address on the account, or tell us the username if you cannot. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
What is deleted
- Your account and the email address on it
- Your username
- Your progress, holdings, and in-game activity — everything the save consists of
What is kept
On top of the caveats described above, for Starclaim specifically:
- A record that a purchase happened, and when. Tax and accounting rules require us to keep those, and they are not used for anything else.
Bodkin
LiveBodkin does not ask you for an email address and there is nothing to sign in to, so there is no Bodkin account to delete. What it holds is the display name you pick and the data needed to run a match.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/bodkin/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
By email
If you think Bodkin is holding something of yours — a display name, something from a match — email us with enough detail to find it and we will remove it. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
What it holds anyway
There is no account here, so there is no deletion to describe. For completeness, what Bodkin does hold:
- Match data, for as long as it is useful for running and debugging the game, and no longer.
Quantum Clash
LiveQuantum Clash only has an account if you asked for one. Play it as a guest and there is nothing of yours on our side to delete — the guest save is in your own browser, and clearing the site's storage removes it. Signing in with an email address creates an account, and that one is deletable. There is no delete button inside the game yet, so the route is email.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/quantum-clash/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
By email
Send it from the address on the account and say it is Quantum Clash. If you cannot send from that address, tell us your callsign instead — it is unique, so it is enough to find you. If you played on CrazyGames rather than signing in by email, we never received an email address for you: say so and give us your callsign, and we will find the account that way. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
What is deleted
- Your account and the email address on it
- Your callsign, which is released and can be taken by someone else afterwards
- Your pilot progression — level, ship mastery, and unlocked paint jobs
- Your match results, and with them every leaderboard standing they earned
Everything hangs off the one account row and cascades from it, so this is a single delete rather than four. It does not reach your own browser: the game keeps a local copy of your settings and guest save, and clearing the site's storage removes that yourself. If you also played on CrazyGames, that is a separate account we never had an email address for — see the note below.
What is kept
On top of the caveats described above, for Quantum Clash specifically:
- Server logs from matches you played. They record random identifiers, routes, and timings rather than your email address or callsign, and they age out with the rest of the logs, so once the account is gone that identifier does not point at anybody. The one exception is an unexpected server error, which is logged with its stack so it can be fixed; those age out the same way.
- Nothing else. There are no purchases in Quantum Clash today, so there are no purchase records to keep for tax reasons.
NeedToKnow
In developmentNeedToKnow is the app this page exists for. It has accounts, and it can delete its own from the inside. You do not need to reinstall it, contact us first, or sign in anywhere else.
Published by Byte Size Factory LLC under Byte Size Factory. On Android the app is dev.bytesizefactory.needtoknow.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/needtoknow/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
In the app
Four steps, in this order:
- Open NeedToKnow and sign in, if you are not already signed in.
- Tap Account in the bar along the bottom.
- Scroll to the end and tap Delete my account.
- Type DELETE in the confirmation box — typing it is what unlocks the button — then tap Delete my account.
It runs immediately. There is no waiting period, no recovery window, and no deactivated state sitting there to be restored. You can sign up again later with the same email address, but what you get is a new and empty account.
By email
If you cannot get into the app — lost the phone, uninstalled it, cannot sign in — email us and we will delete it for you. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
What is deleted
- Your account and the email address on it
- Every filter you wrote — the names and the criteria text both
- Every story ever surfaced for you, with its headline, link, source, and the reason it was surfaced
- Your scan statistics — when you were last scanned, how much has been screened, how much has been surfaced
- The record of which feed items have already been screened against you — most of which were never shown to you — which is the thing that stops the same story being scored twice
- Every push notification token registered to the account, so notifications stop
- Your chosen scan frequency
All of it hangs off one row, and every table cascades from that row, so it is a single delete rather than seven — which is why nothing gets left behind. Deleting from inside the app also clears what the app had cached on the phone. If you deleted by email instead, uninstalling the app, or clearing its storage in Android settings, removes the local copy.
What is kept
On top of the caveats described above, for NeedToKnow specifically:
- Log lines from the worker that runs the scans. They record the account's random identifier and a couple of counts — never your email address, never your filter text — and they age out with the rest of the logs, inside 30 days. Once the account is gone that identifier does not point at anybody.
- The filter text that already went to the scoring model. Every scan sends the name and criteria of your enabled filters to Anthropic exactly as you typed them, with no email address, no account identifier, and no device token attached. Once a scan has run, that copy has left our servers, Anthropic holds it under its own retention, and deleting your account cannot reach in and pull it back. That is the reason to write a filter as a description of a topic rather than as a diary — do not write anything into one you would not want a third-party model to read.
GameHydra
LiveGameHydra is a Windows app that runs on your own machine, with no account and no sign-in. What it keeps about your games, it keeps on your own disk, where you can remove it yourself — none of that is ever sent to us. Buying it is what creates an account: that one is deletable, and the route is email.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/gamehydra/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
By email
Buying a licence creates an account — the email address on the purchase, the licence key, and which machines it is activated on. Email us and we will delete it. Say whether the licence should be revoked along with it: the account is also how a lost key gets recovered, so deleting the account while keeping the key is a real choice rather than a contradiction. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
What it holds anyway
There is no account here, so there is no deletion to describe. For completeness, what GameHydra does hold:
- Its settings, its record of which games it has stored and where, and its log — all in %LOCALAPPDATA%\GameHydraData on your own PC. Uninstalling GameHydra deliberately leaves that folder behind so that a reinstall picks up where it left off. Delete the folder yourself and it is gone.
- Nothing else about you. The app goes online only to activate or release a licence key, which belongs to the account below, and, when it was installed with the GameHydra installer, to check for updates — a request that carries no licence key and nothing about your games. There is no analytics or crash reporting in it.
The Guide Forge
RetiredThe Guide Forge is retired and no longer running, so there is nothing to delete from the inside. It had accounts while it ran, and your right to have that data removed did not retire with it.
Wherever this page ends up living, this address reaches this section: https://bytesizefactory.dev/l/guide-forge/delete — that is the one to paste into a support ticket or a store form, rather than the URL in your address bar.
By email
Email us and say you had a Guide Forge account. Include the email address or username you used, so we can find it. The address is support@bytesizefactory.dev — that link fills the subject line in for you.
Contact
Anything about deleting an account, or about data we hold after one is deleted, goes to support@bytesizefactory.dev. The person who reads it is Jackson Van Dyke.